Frequently Asked Questions
Quick answers about our software, tokens and support.
The fastest way is WhatsApp: +32 2 844 56 03. You can also email us at contact@obdportal.com or use the form on our Contact page. Our office is at Bergensesteenweg 83B, 1651 Beersel, Belgium.
Download the OBD Portal Quick Start launcher and install it. It is the main launcher for all our software: install it once and open every OBD Portal application from one place.
A computer with Windows 10 or Windows 11, a fast and stable internet connection, and a J2534 PassThru device connected to the vehicle's OBD port. All J2534 PassThru devices are supported, such as Scanmatik and Autel VCI.
Downloading our software is free: you only pay with tokens when you run a job. Choose a token package from 5 to 500 tokens and enter your Client ID, username or email when you order, so the tokens go to the right account. Each job shows its token price on the software page, for example 25 tokens for an SCR, DPF or EGR reset.
On Trustpilot. You can read reviews from workshops and technicians who use our software, and after your job you can write your own review. Every review helps us improve and helps other technicians choose with confidence.
- Connect the OBD Portal device to the vehicle's OBD port.
- Access the portal via the mobile app or web platform.
- Initiate the diagnostic process and send the data to the cloud for remote analysis.
- Receive instant diagnostic reports and recommendations.
Right now our RDSX Software supports the Renault MD1CS016 ECU with the Emission Restrictions OFF modification. You need a J2534 PassThru device connected to the vehicle’s OBD port.
The modification turns off the restrictions from the SCR (AdBlue), DPF and EGR systems, so they no longer cause power reduction or engine start problems. Please note that we can’t disable DTCs (fault codes).
Installation is simple. Just plug the OBD Portal device into your car's OBD port, download the mobile app, and follow the step-by-step instructions. The setup takes only a few minutes.
All diagnostic data is encrypted and securely stored in our cloud servers, ensuring your information remains private and protected.
resetX is a smart OBD2 dongle designed to perform automatic AdBlue resets, DPF regeneration, and DTC (diagnostic trouble code) clearing. It supports all vehicles equipped with a standard OBD2 port, including post-2021+ models like Renault Trafic, Peugeot 3008, and many others. It is especially effective on vehicles where traditional tools fail to perform service resets.
Yes, resetX works together with the OBDPortal app . After plugging resetX into your vehicle's OBD2 port, simply open the app and choose the function you want to perform —whether it's AdBlue reset, DPF reset, or clearing DTCs. The app gives you full control with a simple and intuitive interface, making advanced diagnostics and resets quick and effortless.
