Terms of service

OBD PORTAL - SALES CONTRACT AND TERMS OF SERVICE

Effective Date: January 29, 2026
Last Updated: January 29, 2026

This Sales Contract and Terms of Service ("Contract") is a legally binding agreement between you ("Buyer", "User", "you") and OzcarElectronics ("Company", "Seller", "we", "us", "our"), the owner and operator of the OBD Portal platform, software, device, and associated services.

BY PURCHASING, INSTALLING, OR USING THE OBD PORTAL SOFTWARE OR DEVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS CONTRACT. IF YOU DO NOT AGREE, DO NOT PURCHASE, INSTALL, OR USE THE PRODUCT.

1 - SUBJECT OF THE CONTRACT

Article 1.1 - The subject of this contract includes the sale of the device called "OBDPortal", which is produced by the Seller and all rights of which belong to the Seller company, and its delivery to the Buyer for a certain fee.

Article 1.2 - The Seller expresses the definition, features and requirements for the fulfillment of the function of the device called "OBDPortal", which is the subject of this sales contract, as follows:

It is manufactured and used to detect and fix the faults of highway vehicles experiencing a fault, regardless of brand, to code and program highway vehicles and to provide support for software requests in the vehicle.
While the faults of highway vehicles experiencing a fault are detected, this detection will be carried out with the network connection provided by the Seller company, since the transactions to be made will be carried out over the network connection.
This support can be provided during working hours — the time zones on the OBD PORTAL website — except for Sundays, which are weekly holidays.
Since each fault detection will be carried out directly over the network connection established by the Seller company, the Buyer party must have an internet connection to the device subject to this contract.
The Buyer party must ensure the integrity of the device named "OBDPortal", which is the subject of this contract, under any circumstances.
The device named "OBDPortal" should not undergo any interventions that would disrupt its operation, and the Buyer should contact the Seller company immediately in such cases.
In order for the device subject to this contract to perform fault detection, a stable internet connection is required.
The device subject to this contract named "OBDPortal" is designed in a compact structure and all rights of this design belong to the Seller company.
The design rights of the device called "OBDPortal" which is the subject of this contract are protected by patent.
The software used by the device called "OBDPortal" which is the subject of this contract was created entirely by the Seller company. All rights of the software belong to the Seller company.
The operating principle of the device called "OBDPortal" is: the device is connected to the OBD connection port of the road vehicle that applies to the Buyer with a fault complaint, and the device is connected to the network provided by the Seller company thanks to the internet connection provided by the Buyer. The method of detecting the fault in the road vehicle is performed thanks to the server created by the Seller company and whose all rights belong to the Seller company.
The Seller party does not provide any work or support other than the definition in this article.

Article 1.3 - The Seller company accepts and undertakes to deliver the device called "OBDPortal", which is the subject of this contract, in working condition, up-to-date and intact, consisting of the OBDPortal device, OBD connection cable, and 2 steering hanger apparatus in the box content.

Article 1.4 - The Buyer party assumes all responsibility for the device called "OBDPortal" from the moment it receives the device. The software support of the device is provided by the Seller company, but the Buyer party accepts, declares and undertakes that it will not intervene in any way physically or software-wise with the device named "OBDPortal".

Article 1.5 - The obligations for the contract are as follows:

Obligations of the Seller party:

To sell and deliver the device named "OBDPortal" in a working, up-to-date and sound manner.
To keep the device named "OBDPortal" up-to-date during the usage period and to provide all kinds of software support required for its proper operation.
To fix any malfunctions and problems that occur independently of the Buyer party, free of charge for a period of 1 year.
To fix any problems originating from the Buyer party for a certain fee.
After the 1-year period, to fix any kind of problem that occurs in the device for a certain fee.
To detect and fix the malfunctions of road vehicles experiencing malfunctions regardless of brand as defined in Article 1.2.
To provide support for coding and programming in road vehicles and software requests in the vehicle.
To provide connection to the device through the servers they have established.
To fulfill the demands of the Buyer in the definition of the device completely.
To inform the Buyer about the working principle of the device.
To provide USER ID and password and protect this information in the name and account of the Buyer and to ensure that the Buyer can use the device.
To protect all information of the Buyer against third party malicious software and persons.

Obligations of the Buyer party:

To pay the fee amount set forth in Section 2 of this contract for each transaction in which the device will be used, in advance to the account information of the Seller.
Not to intervene in any way physically or software (reverse engineering) to the device named "OBDPortal".
Not to sabotage the software or any support by intervening in the internet connection provided to the device while it is operating.
Not to copy or sabotage the actions used by the device and provided by the Seller in any way.
Not to subject the device to any external intervention.
To contact the Seller immediately if any problem occurs with the device or any problem related to the device.
To fully participate in the information meetings given by the Seller regarding the device and act in accordance with the information provided.
To ensure a stable internet connection and a voltage stabilizer in the vehicle.
Not to sell the device to any third party under the name of second hand.
Not to share the USER ID and password information provided by the Seller with third parties.
Not to allow any third party to use the device with their own information.

2 - AGREEMENT AMOUNT

Article 2.1 - This sales contract between the parties includes the delivery of the device called "OBDPortal" to the Buyer by the Seller. During this delivery, the device(s) are checked one by one by the Buyer and the delivery report included in the annex of this contract is approved by the parties. From the moment the delivery report is approved, the devices purchased by the Buyer are completely under the Buyer's control. The delivery report documents that the Seller has delivered the device in full, complete, up-to-date and intact in the requested quantity. This sales contract is prepared as a result of the orders given by the parties through the e-mail addresses in the information section of this contract.

Article 2.2 - In the sales contract of the device called "OBDPortal", which is the subject of this contract and mutually approved by the parties, the device has been sold to the Buyer at the agreed upon price.

Article 2.3 - The Buyer party shall pay the fee determined by the operator per transaction to the Seller party for each transaction after the device has been received and started to use. These payments shall be made in advance and shall be made to the account information provided by the Seller before the transaction to be made.

Article 2.4 - The device shall be delivered completely, up-to-date and intact. In the event of any malfunction independent of the Buyer or a malfunction preventing the operation of the device, which originates from production or software, the maintenance shall be carried out by the Seller free of charge for a period of 1 year (warranty period). If the fault is caused by the Buyer, maintenance will be carried out for a certain fee. Since the maintenance fee may change depending on the fault, a different fee schedule will be applied for each concrete case. For each fault after the warranty period has expired, the Seller will carry out maintenance for different fees depending on the fault.

Article 2.5 - In case of any problem or malfunction in the device, the Buyer shall contact the Seller directly and immediately within 10 business days from the moment the malfunction occurs. If the Buyer does not contact the Seller and maintenance or repair is attempted by third parties, a penalty fee shall apply. In case of any component or software problem, the Seller shall be contacted within 10 business days from the date of malfunction. Otherwise, the Seller does not accept any legal or economic responsibilities.

Article 2.6 - The amounts included in this contract are determined excluding official taxes.

3 - WARRANTY PERIOD, DELIVERY AND TRANSPORTATION OF MATERIALS

Article 3.1 - All kinds of transportation expenses related to the performance of the works regulated in this contract are excluded from the contract price.

Article 3.2 - The Seller is obliged to deliver the materials it produces within tolerances in accordance with international standards.

Article 3.3 - After the delivery of the materials to the Buyer, all damages and losses arising from problems that are not caused by the quality of the materials are under the responsibility of the Buyer.

Article 3.4 - In case of problems detected in the materials, the Buyer shall notify the Seller in writing without delay and within 10 business days at the latest from the date of the problem. In case of problems caused by the Seller as a result of the tests to be carried out, the Seller is responsible for re-supplying the materials.

Article 3.5 - The warranty period of the materials is 1 year.

4 - CONFIDENTIALITY

Article 4.1 - All rights of the hardware and software add-ons included in this contract and included in the device called "OBDPortal" belong to the Seller, and the Buyer party guarantees and undertakes that the information of any add-on in these add-ons and on the device will not be copied by itself or a third party. The Buyer accepts, declares and undertakes to pay the damages that will arise against all judicial and administrative procedures to be carried out regarding any copying of the design, software and add-ons on the device and, in addition, to pay the penalty fee included in the penalty clause section of this contract and not to work with the company called OBDPortal again.

5 - DISPUTES THAT MAY OCCUR WITHIN THE SCOPE OF PDPL

Article 5.1 - The Buyer party has given its consent in advance for all data to be obtained regarding any hardware add-on that is included in the design of the device and that enables fault detection, which is the main function of the device, and no legal liability can be imposed on any Seller party in this regard.

Article 5.2 - Any vehicle data obtained through hardware add-ons in the device will not be stored or processed in any way beyond what is necessary for fault detection, and the Seller party accepts, declares and undertakes this situation in advance.

Article 5.3 - Hardware add-ons on the device do not collect any data when the device is turned off and the Seller undertakes this situation. Hardware add-ons are active only when the device is working and has an internet connection, and are used only for troubleshooting purposes. The Buyer, with the approval of this contract, gives express consent and approval in advance to the collection of data evaluated within the scope of personal data that will emerge thanks to the hardware add-ons included in the device subject to the contract.

Article 5.4 - Although the Seller party does not accept any legal and statutory liability regarding the disputes that may arise with the personal data that emerges, the parties have mutually agreed on this matter.

6 - BUYER'S OBLIGATIONS

Article 6.1 - The Buyer accepts, declares and undertakes to show due care and attention to the materials sold, to use the goods subject to the contract within the standards determined by the Seller, to notify the Seller in writing in case of any failure, and to not copy any data or add-ons related to the device by third parties or by themselves.

Article 6.2 - For each transaction in which the device will be used, the Buyer shall:

Pay the fee amount in advance to the Seller's account information.
Not intervene in any physical or software sense in the device.
Not sabotage the software or any support by intervening in the internet connection provided to the device while it is operating.
Not copy or sabotage the actions used by the device and provided by the Seller company in any way.
Not subject the device to any external intervention.
Contact the Seller immediately if any problem occurs in the device or if any problem is experienced with the device.
Fully participate in the information meetings given by the Seller and act in accordance with the information provided.
Provide a stable internet connection to the device and a voltage stabilizer in the vehicle.
Carry out the activities requested by the OBDPortal service center during the transaction.
Check the documents such as the engine chassis number, license information and driver's identity document for the vehicle coming to the service and check that there is no discrepancy.
Not sell the device to any third party as second hand.
Not share the USER ID and password given by the Seller with third parties.
Not allow anyone other than themselves to use the device with their own information.

The Buyer party accepts, declares and undertakes in advance that it will fulfill these obligations.

7 - TIME FRAMEWORKS WHERE SERVICES WILL BE PROVIDED BY THE SELLER

Article 7.1 - The Seller party accepts, declares and undertakes to provide the services requested by the Buyer and included in the definition of the device, every day between the hours stated on the official OBDPortal website, except for Sundays (weekly holidays) and days called national and religious holidays, after the amount agreed upon for each transaction is paid in advance to the specified bank account by the Buyer party.

Article 7.2 - In cases where the Seller party cannot provide service due to force majeure, such as server maintenance or the absence of an assistant to perform the transaction, the Seller party will immediately notify the Buyer.

8 - PENALTY CLAUSE

Article 8.1 - The Buyer party accepts, declares and undertakes that if it does not comply with the obligations regulated under the Buyer obligations article in this contract, it will fulfill the obligation within 14 business days from the notification of the warning letter to the Seller party stating the act it has violated, which will be sent to it within 7 business days. If the obligation is not fulfilled within this period, the Buyer shall pay the applicable penalty amount to the Seller party, deliver the device to the Seller party in full, and shall not make any further demands.

The Buyer accepts, declares and undertakes that in the event that any of the rights protected by the Seller regarding the device are violated by the Buyer, this contract will be terminated unilaterally by the Seller immediately and without the need for a notice, and the Buyer will immediately pay the Seller 50% more than the penalty determined for the breach of obligations, without the need for any notice, and the Buyer will deliver the device immediately.

In the event that the confidentiality clause in Article 4 of this contract is violated, the Buyer accepts, declares and undertakes to pay the Seller the applicable material performance penalty.

9 - REASONS FOR JUSTIFIED TERMINATION OF THE PARTIES

Article 9.1 - In the event that the Buyer party violates its obligations in the confidentiality section of this contract and upon detection of this, the Seller party shall unilaterally terminate the contract without making any notification.

10 - GENERAL PROVISIONS

Article 10.1 - The Buyer accepts, declares and undertakes that they have read and are informed about the basic characteristics, sales price and payment method of the product subject to the contract, and all preliminary information regarding delivery, and has given all necessary approvals.

Article 10.2 - The product subject to the contract shall be delivered to the Buyer within 30 business days following the date of agreement between the parties and the signing of this contract. After the Buyer party receives the device, the delivery report included in the annex of this contract shall be signed by the parties.

Article 10.3 - If the subject of the contract is to be delivered to a third party authorized by the Buyer, this situation is recorded in the delivery report and signed by the parties. The authorization document is attached to the Delivery Report. The Buyer is obliged to notify the Seller that the product will be received by a third party.

Article 10.4 - The Seller is responsible for delivering the product subject to the contract intact, complete, up-to-date and with all its attachments.

Article 10.5 - For the delivery of the product, this contract must be signed by the parties and the sales price must be paid by the preferred method. If the product price is not paid or the bank records are canceled for any reason, the Seller is deemed to have been released from the obligation to deliver the product.

Article 10.6 - If the relevant bank or financial institution does not pay the price of the product to the Seller due to the unauthorized use of the Buyer's bank accounts or credit cards, whether or not due to the Buyer's fault, the Buyer must return the product delivered to the Buyer or a third party authorized by the Buyer to the Seller within 3 business days. The Buyer is responsible for the return costs.

Article 10.7 - If the Seller cannot deliver the product within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent production or transportation, it is obliged to notify the Buyer. In this case, the Buyer may exercise one of the rights to cancel the order or postpone its delivery until the elimination of the preventing condition. If the Buyer cancels the order, the Seller shall refund the amount collected from the Buyer as the product price within 7 business days in accordance with the payment method specified in this contract. The Seller cannot be held responsible for delays caused by the bank.

Article 10.8 - In the event that the device delivered to the Buyer or a third party authorized by the Buyer is faulty or broken, the relevant product or products shall be delivered to the Seller by the Buyer within 7 business days for the necessary repair or replacement within the warranty conditions.

11 - PARTIAL INVALIDITY

Article 11.1 - If any of the articles of this contract is deemed invalid or cancelled, this situation does not affect the validity of the other articles of the contract.

12 - PROTECTION OF PERSONAL DATA

Article 12.1 - The Seller and the Buyer, since they are separate data controllers in accordance with the Personal Data Protection Law No. 6698 of Turkey, accept and undertake that the obligation to inform the relevant persons before processing their data regarding the personal data to be transferred to each other has been fulfilled and that their explicit consent has been obtained in cases where explicit consent is required. The parties undertake that they process the personal data transferred to them limited to the purpose of transfer and that the necessary procedures will be carried out in accordance with the relevant legislation in case the purpose changes.

Article 12.2 - Personal data transferred during the contract period may be stored for the duration of the contractual relationship between the parties and after the termination of the contract, provided that it is in accordance with the period and limited to the purpose specified in the relevant legislation. When the relevant person applies to the data controller and requests the deletion or destruction of their personal data, if all the conditions for processing personal data are eliminated, the contracting parties shall notify the other party of this situation and ensure that the necessary procedures are carried out by the other party to whom the transfer is made.

Article 12.3 - The Buyer accepts and undertakes that they have been informed and warned by the Seller about all legal obligations regarding the personal data it processes during the contract period, and that they will fully comply with all measures prescribed by the Seller for the protection of personal data. The parties are obliged to take the measures prescribed by the legislation to prevent unauthorized access, processing and use of personal data by third parties for purposes other than the purpose for which it was transferred. Within this framework, each party declares, accepts and undertakes that it will fully and completely fulfill all obligations prescribed by the law, relevant legislation and the Personal Data Protection Board, and that otherwise it will be responsible for all damages that will occur and/or may occur.

Article 12.4 - The parties are obliged to immediately notify the other party in the event of any data breach on the personal data transferred to them. The parties accept and undertake to recourse to the other party for damages arising from failure to take the necessary security measures for the protection of personal data and the unlawful use of personal data during or at the end of the contract period (these include administrative fines to be foreseen by the relevant institution and all expenses related to compensation for damages and all kinds of damages to the business, including damage to the business image).

13 - EMISSIONS MODIFICATION DISCLAIMER

Article 13.1 - ATTENTION: The modification of emissions systems, including the disabling of Adblue/SCR functions, is illegal for on-road use in most EU countries and regions with Euro 4/5/6 ecological standards. Using this service will cause your vehicle to exceed regulated exhaust gas emission levels and it will no longer comply with said standards.

Article 13.2 - This service is intended for vehicles operating in countries without such emissions regulations, for off-road use, or for racing applications where these rules do not apply.

Article 13.3 - The decision to purchase and use this service is a personal one. The Seller assumes no responsibility for any legal issues, fines, or penalties that may arise from the use of this modified system on public roads.

Article 13.4 - The Buyer accepts, declares and undertakes that they have been fully informed of the legal restrictions regarding emissions modifications in their jurisdiction, and that they assume full responsibility for ensuring compliance with all applicable laws and regulations in their region.

14 - SOFTWARE LICENSE

Article 14.1 - Subject to your compliance with this Contract, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to use the OBD Portal software solely for legitimate vehicle diagnostic and programming purposes.

Article 14.2 - This license is personal to the Account holder and cannot be transferred, sold, rented, leased, or shared.

Article 14.3 - The software is licensed, NOT sold. The Company retains all ownership rights to the software.

Article 14.4 - You agree NOT to:

(a) Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Software;
(b) Modify, adapt, translate, or create derivative works based on the Software;
(c) Copy, reproduce, distribute, or make the Software available to any third party;
(d) Remove, alter, or obscure any proprietary notices, labels, or marks on the Software;
(e) Use the Software for any unlawful purpose;
(f) Attempt to bypass, disable, or circumvent any security, authentication, or license enforcement mechanisms;
(g) Use packet sniffers, protocol analyzers, or any tools to intercept, capture, or analyze communication between the Software and the Server;
(h) Attempt to access, replicate, or reconstruct the Server-side procedures, algorithms, or databases;
(i) Share, publish, or disclose any procedures, CAN bus frames, or proprietary data obtained through the Software;
(j) Use the Software on more than one computer simultaneously per Account without prior written authorization.

Any violation of the above restrictions constitutes a material breach of this Contract and will result in immediate termination of your license and Account, without refund.

15 - TOKEN SYSTEM

Article 15.1 - Procedures are executed using Tokens, which must be purchased in advance through the Website or authorized channels.

Article 15.2 - Tokens are digital credits tied to your Account and are non-transferable between Accounts.

Article 15.3 - Token prices are displayed at the time of purchase and are subject to change without prior notice. Price changes do not affect previously purchased Tokens.

Article 15.4 - Tokens do not expire as long as the Account remains active and in good standing.

Article 15.5 - Tokens are consumed upon successful initiation of a procedure. Tokens are NOT refunded if a procedure fails due to vehicle hardware issues, wiring problems, incompatible aftermarket modifications, or user error.

Article 15.6 - Tokens MAY be refunded at the sole discretion of the Company if a procedure failure is caused by a confirmed software bug. Users must contact support with debug logs to request such a refund.

16 - LIMITATION OF LIABILITY

16.1. THE PRODUCT AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

16.2. THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGE TO VEHICLES, ECUs, OR ANY OTHER VEHICLE COMPONENTS RESULTING FROM THE USE OF THE PRODUCT. THIS INCLUDES BUT IS NOT LIMITED TO:

(a) ECU brick, corruption, or malfunction;
(b) Loss of vehicle functionality or immobilization;
(c) Engine, transmission, or emission system damage;
(d) Damage caused by incorrect procedure selection by the User;
(e) Damage caused by power interruption, disconnection, or unstable connections during procedures;
(f) Damage caused by incompatible or malfunctioning PassThru hardware;
(g) Any consequential damage including loss of business, revenue, or profits.

16.3. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, REGARDLESS OF THE CAUSE OF ACTION OR THEORY OF LIABILITY.

16.4. THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THIS CONTRACT OR THE PRODUCT SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Article 16.5 - The User uses the Product entirely at their own risk. The User is a professional or knowledgeable individual in the automotive field and bears sole responsibility for verifying the suitability of any procedure before execution.

17 - INDEMNIFICATION

Article 17.1 - You agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

(a) Your use or misuse of the Product;
(b) Any vehicle damage resulting from procedures performed using the Product;
(c) Your violation of this Contract;
(d) Your violation of any applicable law or regulation;
(e) Any claim by a third party related to services you performed using the Product.

18 - MODIFICATIONS TO THIS CONTRACT

Article 18.1 - The Company reserves the right to modify this Contract at any time. Changes will be posted on the Website with an updated "Last Updated" date.

Article 18.2 - Continued use of the Product after modifications constitutes acceptance of the revised Contract.

19 - GOVERNING LAW AND DISPUTE RESOLUTION

Article 19.1 - This Contract shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is registered.

Article 19.2 - Any dispute arising out of or in connection with this Contract shall first be attempted to be resolved through good-faith negotiation between the parties for a period of thirty (30) days.

Article 19.3 - If the dispute cannot be resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the competent courts in the Company's registered jurisdiction.

20 - CONTACT INFORMATION

For questions regarding this Contract, please contact:

OzcarElectronics
Email: contact.obdportal@gmail.com
Website: shop.obdportal.com