物流政策
SHIPPING POLICY
Last Updated: August 10, 2026
This Shipping Policy applies to all orders of physical goods placed on obdportal.com, operated by OBDPORTAL BV, Bergensesteenweg 83b, 1651 Beersel, Belgium. It forms part of our Terms of Service and Sales Contract.
1. PROCESSING AND DELIVERY TIMES
Orders are processed and prepared for shipment after payment is confirmed. Please allow up to 2 weeks for your order to be dispatched.
Maximum delivery deadline. For consumers in the European Union, and in accordance with Article VI.43 of the Belgian Code of Economic Law and Article 18 of Directive 2011/83/EU, we deliver without undue delay and in any event no later than thirty (30) calendar days after the contract is concluded, unless a longer period has been expressly agreed with you at the time of ordering.
If we fail to deliver within that period, you may ask us to deliver within an additional period appropriate to the circumstances. If we fail to deliver within that additional period, you are entitled to terminate the contract and we will reimburse all sums paid without undue delay. Where delivery within the agreed period was essential and you made this clear to us, or where the period is essential given the circumstances, you may terminate immediately.
Once your order has been dispatched you will receive a confirmation email with tracking information where applicable. Tracking updates may take 24 to 48 hours to appear in the carrier's system.
2. SHIPPING DESTINATIONS
We ship to most locations worldwide. Availability and transit times vary by region. We may decline to ship to a destination where doing so would breach export control, sanctions or product-compliance rules.
3. SHIPPING COSTS, TAXES AND DUTIES
Shipping fees are calculated at checkout based on your delivery address and the weight of your order. The total price, including delivery costs, is displayed before you place the order.
Orders delivered within the European Union include Belgian VAT at the applicable statutory rate. Orders delivered outside the European Union are sold exclusive of EU VAT as exports. For those orders, import duties, import VAT, customs clearance fees and any other charges levied in the country of destination are payable by the buyer and are not included in the price shown at checkout. Please check the rules of your country before ordering.
4. PASSING OF RISK
For consumers, the risk of loss of or damage to the goods passes to you only when you, or a third party indicated by you other than the carrier, take physical possession of the goods. If you arrange your own carrier not offered by us, risk passes when the goods are handed to that carrier. For business buyers, risk passes on handover to the first carrier.
5. DELAYS
Delays may occur because of high order volume, customs processing, carrier delays, public holidays or other unforeseen circumstances. We will inform you as soon as we become aware of a delay that affects your order. Nothing in this Section limits the statutory rights described in Section 1.
6. LOST, MISSING OR DAMAGED PACKAGES
If your package has not arrived within a reasonable time after the estimated delivery date, contact us at contact@obdportal.com. Because the risk remains with us until you take possession, a consumer's order that is lost in transit will be replaced or refunded at no cost to the consumer. Please report visible transport damage as soon as possible, with photographs where available.
7. RETURNS
Returns, the 14-day right of withdrawal and the two-year legal guarantee of conformity are dealt with in our Refund and Return Policy.
8. CONTACT
OBDPORTAL BV
Bergensesteenweg 83b, 1651 Beersel, Belgium
Enterprise number (KBO/BCE): 1013.816.284
VAT number: BE 1013.816.284
Email: contact@obdportal.com
Telephone: +32 2 844 56 03
Website: obdportal.com
This policy is subject to change. By OBDPORTAL BV © 2026.